Refund & Return Policy

Last Updated: August 2026

At LUMAIR MART, we want every order to reach you in the condition you expect. We carefully check and prepare our products before dispatch, but if you receive an incorrect, damaged, defective, or significantly misrepresented item, we are here to help.

Please read the following policy carefully before placing your order.

1. Return & Replacement Eligibility

You may request a return or replacement within 7 days of receiving your order if:

• You received a product different from the one you ordered.

• The product arrived damaged or defective.

• The product has a significant issue that affects its intended use.

• The product is significantly different from its description or images shown on the LUMAIR MART website.

For a return to be considered, the product should generally be:

• Unused and in its original condition.

• Returned with its original packaging, accessories, manuals, or other included items, where applicable.

• Free from damage, alterations, washing, or signs of customer use.

Returns that do not meet these conditions may not be accepted.

2. 7-Day Return Period

All eligible return or replacement requests must be submitted within 7 days of receiving the order.

After this 7-day period, we may not be able to accept a return or replacement request.

We recommend checking your order as soon as you receive it so that any issue can be reported promptly.

3. Products That May Not Be Eligible for Return

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once they have been opened or used.

This may include:

• Personal-care and beauty products

• Skincare tools and accessories

• Hair-removal and grooming products

• Products that have been opened or used

• Products that have been washed, altered, or damaged after delivery

• Products returned without required original packaging or accessories

If you are unsure whether a product can be returned, please contact LUMAIR MART through our Contact Us page before using or opening the product.

4. Damaged, Defective, or Incorrect Products

Please inspect your package when it is delivered.

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.

To help us review your request quickly, please provide:

• Your order number

• Clear photographs of the product

• A clear video showing the issue, where applicable

• Photographs of the packaging and parcel

• A brief description explaining the problem

LUMAIR MART may request additional photographs, videos, or information if necessary to verify the issue.

After reviewing the claim, we may offer a replacement or refund, depending on the circumstances and availability of the product.

5. Change-of-Mind Returns

We currently do not accept returns simply because you changed your mind, ordered the wrong product, no longer need the item, or do not wish to keep it.

Before placing an order, please carefully review the product description, specifications, size, color, compatibility, and other available information.

Any product-specific return terms displayed on its product page will also apply where applicable.

6. Return Shipping

If LUMAIR MART approves a return because you received a wrong, damaged, or defective product, we will provide you with the appropriate return instructions.

For other returns that may be approved under a product-specific policy, the customer may be responsible for the applicable return shipping costs.

Please do not send any product back without receiving return instructions from LUMAIR MART first.

7. Refund Process

Once an approved returned product reaches us, it may be inspected to confirm that it meets the conditions of this policy.

After the inspection:

• If the return is approved, the refund will be processed within 7 working days.

• Refunds may be issued through an appropriate method such as a bank account or EasyPaisa, depending on the original payment method and information provided by the customer.

• Shipping charges are generally non-refundable, unless otherwise stated or determined by LUMAIR MART for an eligible issue.

• If the returned product does not meet the requirements of this policy, the refund request may be rejected.

The time required for the refunded amount to appear in your account may also depend on the relevant bank or payment service.

8. Replacements

Where a product is confirmed to be damaged, defective, or incorrect, LUMAIR MART may offer a replacement when the same product is available.

If the original product is unavailable, we may offer:

• An alternative product or solution, where appropriate; or

• A refund, where applicable.

Replacement availability may vary depending on stock.

9. Order Cancellation

If you need to cancel an order, please contact LUMAIR MART as soon as possible through our Contact Us page or the customer-support details provided on our website.

We will try to accommodate cancellation requests received before the order is processed.

However, once an order has been processed, dispatched, or handed over to the courier, cancellation may no longer be possible.

10. Unauthorized Returns

Please do not send any product back without contacting LUMAIR MART first.

Unauthorized returns may not be accepted or processed.

Our team will provide you with the appropriate instructions if your return request is approved.

11. Return Conditions & Verification

To maintain a fair experience for all customers, LUMAIR MART may reject a return or refund request when:

• The request is submitted after the 7-day return period.

• The product has been used, altered, washed, or damaged by the customer.

• The product is missing important accessories, parts, or original packaging where required.

• The product does not match the reason stated in the return request.

• The provided information, photographs, or videos do not reasonably support the claim.

• The product does not meet the applicable return conditions.

LUMAIR MART reserves the right to review each request individually and make a final decision based on the condition of the product and the circumstances of the claim.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us through the Contact Us page or the customer-support contact details provided on our website.

Please include your order number, product details, and a clear explanation of the issue. For damaged, defective, or incorrect products, please also provide the required photographs and video.

Our team will review your request and guide you through the next steps.

13. Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with an order, please contact LUMAIR MART through our Contact Us page or the customer-support details provided on our website.

We are committed to handling genuine concerns fairly and providing a smooth shopping experience for our customers.

Thank you for choosing LUMAIR MART. We truly appreciate your trust and support.